CUSTOMER SUPPORT
Customer Response Centre

Contax Ltd - UK

First line contact for support is the Customer Response Centre, the communications focus for all your Support needs.

All calls are received at the response centre by trained staff who respond quickly with either telephone support or engineers from our network visiting your site.

The response centre co-ordinates the telephone helpline and field support to ensure that the product specialist or customer engineer deals with your call.

A service management system is in place so that the most up to the minute data relating to a support request is immediately available from the central database and the most appropriate engineers and logistics are at your disposal.